privacy policy.

The data controller is:

Contact for personal data enquiries: recepce@glamlife.cz

Some stays may be operated in cooperation with other companies of the GlamLife group or with the owners of specific accommodation. Where relevant to your booking, your data may also be used to arrange the specific stay, arrival information, cleaning, accommodation management and fulfilment of the accommodation provider's statutory obligations.

Depending on how you communicate with us or which service you use, we may process in particular the following data:

identification data.

First name, surname, and where applicable date of birth, address of permanent residence or a similar address abroad, and identity-document data, where we need it for the statutory registration of accommodated persons.

contact data.

Email, telephone number, delivery address, and where applicable the account or profile through which you communicate with us.

booking and stay data.

The selected glamping, the dates of the stay, the number of guests, the number of nights, information about a pet, notes on the booking, requests for packages or additional services, information needed for arrival, check-in and check-out.

payment and accounting data.

Information about the order, billing details, the amount, the payment status, the variable symbol and the data needed for accounting and tax records.

We do not process payment card details directly ourselves. This data is processed by the payment gateway or the payment service provider.

data needed for the statutory registration of accommodated persons.

As an accommodation provider, in certain cases we must keep a register of accommodated persons for the purposes of the local accommodation fee, and for foreign nationals also fulfil obligations towards the Police of the Czech Republic.

For the local accommodation fee, the law requires the payer of the fee to keep a register for each facility or place where they provide paid accommodation. Among other things, the start and end dates of the stay, the name, surname, address and date of birth of the accommodated person are recorded.

For foreign nationals, the accommodation provider is obliged to report the accommodation of a foreign national to the Police of the Czech Republic within 3 business days and to keep the house register for 6 years from the last entry.

communication data.

The content of messages, emails, forms, enquiries, complaints, feedback and communication via social media.

technical data from the website.

IP address, device and browser type, information about the website visit, cookies and similar technologies according to the settings you choose in the cookie bar.

marketing data.

Information about whether you consented to receiving news, to marketing cookies or remarketing, and how you interact with our communications.

We process personal data mainly so that we can arrange the booking, prepare the stay, communicate with you, fulfil our legal obligations and protect our rights.

booking and providing a stay.

We need the data in order to accept a booking, confirm the dates, receive payment, send arrival information, prepare the stay, handle booking changes, additional services, check-in, check-out and any subsequent communication.

The legal basis is the performance of a contract or steps prior to concluding it.

purchase and redemption of a gift voucher.

If you buy a gift voucher, we process the data needed for the order, payment, issuing the voucher, delivery by email and the subsequent redemption of the voucher when booking a stay.

The legal basis is the performance of a contract. We may also retain some data in order to protect our rights, for example when resolving a complaint or a dispute.

communicating with you.

If you write to us via the form, email, telephone, social media or another channel, we process the data needed so that we can reply to you and resolve your request.

Depending on the situation, the legal basis is the performance of a contract, steps prior to concluding a contract, or our legitimate interest in handling the communication.

fulfilling the accommodation provider's statutory obligations.

We must process some data because the law requires us to. Typically this concerns the register of accommodated persons, the local accommodation fee, accounting, taxes and, for foreign nationals, obligations towards the Police of the Czech Republic.

The legal basis is compliance with a legal obligation.

accounting and taxes.

We retain data on tax documents, orders, payments and related documents to the extent and for the period required by legal regulations.

The legal basis is compliance with a legal obligation.

protecting our rights.

We may also process data in the case of complaints, damage to property, breach of the terms of the stay, a dispute, debt recovery or other legal protection.

The legal basis is our legitimate interest.

improving the website and services.

Using analytics, we monitor how people use our website, which pages they visit and where we can improve the booking, the clarity or the offer of stays.

Depending on the type of tool, the legal basis is your consent or our legitimate interest for basic technical and operational data.

marketing.

If you give us your consent, we may send you news, offers of stays, information about available dates, gift vouchers or special promotions.

We use marketing cookies and remarketing according to your settings in the cookie bar.

The legal basis is consent. For proportionate communication with existing customers, our legitimate interest may also be the legal basis, where legal regulations allow it.

We do not pass on personal data to anyone unnecessarily. Only people and services that help us operate GlamLife, or where the law requires us to pass it on, may access the data.

This may in particular be:

• the provider of the booking system,
• the payment gateway provider,
• accounting and tax advisers,
• the provider of email communication,
• providers of web hosting, IT services and website administration,
• marketing and analytics tools,
• people arranging the operation of a specific glamping, cleaning, servicing and management of the stay,
• public authorities, where the law requires us to pass on the data, for example the municipal office, the administrator of the local fee, the Police of the Czech Republic, the tax office or a court.

Where we use external processors, we ensure that they handle the data only according to our instructions and protect it in an appropriate manner.

Some services we use for the website, analytics, marketing or communication may come from providers established outside the European Union or the European Economic Area.

If such a transfer takes place, it occurs only under the conditions permitted by the GDPR, in particular on the basis of an adequacy decision, standard contractual clauses or other appropriate safeguards.

We retain personal data only for as long as we need it for the given purpose.

As a guide:

• we retain booking and stay data for the duration of the contractual relationship and then for the period necessary to protect our rights,
• we retain accounting and tax documents for the period laid down by legal regulations,
• we retain the registers and house registers of accommodated persons for the period laid down by law, typically 6 years,
• we retain data from ordinary communication for the period needed to handle the enquiry and then for a reasonable period in case of follow-up communication,
• we process marketing data until consent is withdrawn or until it is no longer needed,
• cookies are retained according to the type of cookie and the settings stated in the cookie bar or the cookie policy.

We use cookies and similar technologies on the website. Some are necessary for the website and bookings to function, others help us measure traffic, improve the website or display more relevant offers.

You'll find the details on a separate page:

Cookie policy

You can adjust cookies at any time via the cookie settings on the website, where this option is available. We always use necessary cookies; the rest only with your consent.

In connection with the processing of personal data, you have in particular the right to:

• know what data we process about you,
• request access to your personal data,
• request the correction of inaccurate or outdated data,
• request the erasure of data where we no longer need it or have no legal basis to continue processing it,
• request the restriction of processing,
• object to processing based on legitimate interest,
• request the portability of data,
• withdraw consent at any time, where we process data on the basis of consent.

Withdrawing consent does not affect the lawfulness of processing before it was withdrawn.

If you want to exercise your rights or ask about the processing of personal data, write to us at:

recepce@glamlife.cz

To protect your data, in some cases we may ask you to verify your identity.

We may update this policy from time to time, in particular if we change the way bookings or payments are handled, the tools we use, or the legal requirements.

The current version is always published on this website.