general terms and conditions.

The accommodation services and the rental of the property are operated by:

Contact email for bookings, booking changes, cancellations, complaints and other communication about the stay: info@bbeseda.cz

These terms and conditions apply to all bookings of a stay in, and rentals of, the Beseda property.

The Beseda property is always rented as a whole. The operator does not rent out individual rooms or accommodate several groups at the same time.

By submitting a booking, paying for a stay or otherwise confirming a booking, the customer confirms that they have become familiar with these terms and conditions and agree to them.

The accommodation contract or the contract for the rental of the property arises upon the operator's confirmation of the booking and the fulfilment of the payment terms stated for the specific booking.

A stay is booked through the online booking system on the website, email communication or another booking channel enabled by the operator.

When booking, the customer states in particular the dates of the stay, the number of guests and contact details. The customer is obliged to provide truthful, complete and current information.

A booking is binding at the moment the full price of the stay is paid, unless stated otherwise for the specific booking.

After payment, the customer receives a booking confirmation by email.

Arrival information, property instructions and other guidance for the stay are sent to the customer by email before the start of the stay.

The Beseda property can also be rented for an event, in particular a family celebration, a corporate gathering, a workshop, a team-building event or an intimate wedding.

For one-day events for more than 15 people, a separate price list published on the operator's website applies. A specific offer is prepared according to the date, the type of event and the number of guests.

The scope of the event, the number of guests, the schedule and any accompanying services are agreed in advance and confirmed in the booking or in the offer.

The customer is obliged to inform the operator in advance if they plan to use their own catering, service suppliers, musical entertainment or decoration of the premises.

The accommodation capacity of the property is limited. If the number of event participants exceeds the accommodation capacity, only the persons listed in the accommodation booking may stay overnight.

The price of the stay or rental is stated in the booking process, in the price list on the website, in a price offer or in the booking confirmation.

Prices include the applicable taxes and fees, unless expressly stated otherwise.

The local accommodation fee may be included in the price of the stay or charged separately according to the rules of the relevant municipality. If it is charged separately, the customer is informed of this before confirming the booking or in the arrival instructions.

The stay is paid in full in advance, unless stated otherwise for the specific booking or in the offer.

Payment is made in the manner stated in the booking process, in the offer or in the booking confirmation.

A booking is confirmed only after the full price of the stay has been paid, unless agreed otherwise. If payment is not made properly and on time, the operator is not obliged to hold the dates for the customer.

Accommodation is a service, so nothing is shipped. Booking confirmations, payment instructions, invoices and arrival information are sent electronically to the email address given in the booking.

Card payments and bank payment buttons are processed for us by the payment gateway operated by Comgate, a.s. You enter your card number and internet banking credentials directly in Comgate's secure interface — we never see them.

Comgate payment gateway

Paying by card is the fastest way to pay online. In the payment gateway you enter your card number, expiry date and CVC code — the three digits on the signature strip on the back of the card. Everything is secured by the 3D Secure standard, so you will most likely be asked for a numeric code sent to you by SMS from your bank.

How card payments work

A bank payment button is an instant payment through your internet banking. The payment gateway redirects you to your internet banking, where you log in as usual and confirm a payment order that is already prepared for you. Once the payment is complete you are redirected back to our site. The payment is confirmed immediately and we finalise the booking without delay.

How bank transfers work

Questions and complaints about the payment itself can be addressed directly to the operator of the payment gateway:

The operator issues gift vouchers for a stay in the Beseda property or for the rental of the entire property.

The customer chooses the value of the voucher when ordering. The voucher is sent electronically after payment.

The validity of the voucher is stated directly on the voucher, usually 365 days from issue.

The recipient chooses the dates of the stay according to the current availability of the property. Merely holding a voucher does not give rise to an entitlement to specific dates.

The voucher cannot be exchanged for money. If the price of the stay is higher than the value of the voucher, the customer pays the difference.

The customer may request a one-off change of dates if they request the change more than 7 days before the planned arrival or the date of the event.

A change of dates is possible only subject to the current availability of the Beseda property and after confirmation by the operator.

If the new dates are more expensive than the original booking, the customer pays the difference in price.

There is no automatic entitlement to a change of dates. Where operationally possible, the operator will try to accommodate the customer.

The customer may cancel a booking by email at info@bbeseda.cz.

The cancellation terms are as follows:

• for cancellation more than 30 days before the planned arrival, cancellation is free of charge,
• for cancellation 30 to 15 days before the planned arrival, the cancellation fee is 50 % of the price of the stay or rental,
• for cancellation less than 15 days before the planned arrival, the cancellation fee is 100 % of the price of the stay or rental,
• for a no-show without prior notice, the cancellation fee is 100 % of the price of the stay or rental.

The decisive moment is when the request to cancel the booking is delivered to the operator.

Check-in is possible from 3:00 p.m. on the day of arrival.

Check-out must be completed no later than 10:00 a.m. on the day of departure.

The minimum length of stay is two nights, unless agreed otherwise for the specific booking.

An earlier arrival or later departure, for example to prepare an event, is possible only by prior arrangement and confirmation by the operator.

The customer is obliged to observe the departure time so that the property can be prepared for the next guests.

The maximum accommodation capacity of the Beseda property is 14 persons.

Without the operator's prior consent, the customer may not exceed the maximum capacity of the property or allow persons not listed in the booking to stay overnight.

The customer is responsible for all persons whom they allow to enter the property or the land during the stay or event.

A stay with animals is not permitted in the Beseda property.

The prohibition applies to all animals, unless an exception is confirmed in advance in writing by the operator.

A breach of this prohibition may be considered a breach of the terms of the stay. In such a case the operator is entitled to claim compensation for the actual damage incurred, the costs of extraordinary cleaning, cleaning of textiles or restoring the property to its original condition.

The operator does not normally collect a deposit, unless stated otherwise for the specific booking or event.

The customer is liable for damage caused to the Beseda property, its equipment, furnishings, textiles, garden or other property of the operator.

The customer is obliged to notify the operator without undue delay of any damage, fault or extraordinary event that occurs during the stay.

The operator is entitled to claim full compensation for the actual damage incurred.

The customer is obliged to use the Beseda property, its equipment and the land carefully, safely and in accordance with the operator's instructions.

Beseda is a historic building. The customer is obliged to treat it and its equipment with consideration.

The customer undertakes in particular to:

• not smoke inside the property,
• observe quiet hours and respect the surroundings,
• arrange any musical entertainment, decoration or their own service suppliers with the operator in advance,
• not admit further unregistered persons into the property for overnight stays,
• not interfere with the property's technical equipment,
• use the grill, fire pit and fireplace only in accordance with the instructions and with due regard for safety,
• follow the arrival instructions and the guidance provided at the property,
• before departure, switch off the lights, close the windows and doors, and leave the property in a reasonable state.

Children may use the garden, the grill, the fire pit and other outdoor equipment only under the supervision of a responsible adult.

Parking spaces for approximately three cars are available directly at the property.

Further cars can be parked within walking distance of the property. The operator is not liable for vehicles parked away from the property or for items left in them.

The customer is obliged to provide the operator with true and complete data required for the statutory registration of accommodated persons, any local accommodation fee and the fulfilment of the operator's other statutory obligations.

In the case of accommodating a foreign national, the customer is obliged to provide the data needed to fulfil the accommodation provider's obligations towards the Police of the Czech Republic.

If the customer refuses to provide data necessary to fulfil the accommodation provider's statutory obligations, the operator may refuse to provide the stay.

If the customer discovers any fault, problem or shortcoming during the stay, they are obliged to inform the operator without undue delay so that the situation can be resolved during the stay.

Complaints may be sent to the email address info@bbeseda.cz.

A complaint should contain the customer's identification, the dates of the stay, a description of the matter complained of, and, where applicable, photographs or other supporting materials.

The operator will handle the complaint without undue delay, no later than 30 days from its receipt, unless it agrees otherwise with the customer.

The operator is not liable for damage caused by the customer, other guests, third parties, force majeure, unsuitable use of equipment, breach of the operating rules or failure to follow the operator's instructions.

The operator is not liable for a reduction in comfort caused by the weather, seasonal influences, outages of third-party services or circumstances beyond its control.

If an extraordinary situation makes it impossible to provide the stay or hold the event, for example an accident, an outage of essential services, an event of force majeure or another serious operational obstacle, the operator will offer the customer alternative dates, another suitable solution or a refund of the corresponding part of the price according to the nature of the situation.

The operator processes customers' personal data in accordance with applicable legal regulations.

Personal data is processed in particular for the purpose of creating and administering the booking, providing the stay or rental, communicating with the customer, fulfilling the accounting, tax and statutory obligations of the accommodation provider, resolving complaints and any claims for damages.

Details of the processing of personal data are set out in a separate privacy policy published on the operator's website.

If the customer is a consumer and a dispute arises between the customer and the operator out of the contract that cannot be resolved by mutual agreement, the customer may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce) as the competent body for the out-of-court resolution of consumer disputes.

These terms and conditions are governed by the law of the Czech Republic.

If any provision of these terms proves invalid or ineffective, this does not affect the validity of the other provisions.

The operator is entitled to amend these terms and conditions. For a specific booking, the version of the terms and conditions in effect at the time the booking is made applies.

These terms and conditions are available to the customer before making a booking.