privacy policy.

The data controller is:

Contact for personal data enquiries: info@bobrireka.cz

The company operates short-term accommodation and related services under the Bobří řeka brand.

Some stays may be operationally arranged in cooperation with the owners of specific properties, accommodation managers, cleaning services or other people involved in preparing and running the stay. Where relevant to your booking, your data may also be used to arrange the specific stay, arrival information, cleaning, servicing, accommodation management and fulfilment of the accommodation provider's statutory obligations.

Depending on how you communicate with us or which service you use, we may process in particular the following data:

identification data.

First name, surname, and where applicable date of birth, address of permanent residence or a similar address abroad, and identity-document data, where we need it for the statutory registration of accommodated persons or to fulfil the accommodation provider's obligations.

contact data.

Email, telephone number, delivery address, and where applicable the account, profile or platform through which you communicate with us.

booking and stay data.

The selected property, the dates of the stay, the number of guests, the number of nights, information about a pet, notes on the booking, requests for additional services, information needed for arrival, check-in, check-out and operational communication during the stay.

payment and accounting data.

Information about the order or booking, billing details, the amount, the payment status, the variable symbol, the order or booking number, and the data needed for accounting and tax records.

We do not process payment card details directly ourselves. This data is processed by the payment gateway, the bank, the payment service provider or the external booking platform through which the booking was made.

data needed for the statutory registration of accommodated persons.

As an accommodation provider, in certain cases we must keep a register of accommodated persons for the purposes of the local accommodation fee, and for foreign nationals also fulfil obligations towards the Police of the Czech Republic.

For the local accommodation fee, legal regulations require the payer of the fee to keep a register of persons who were provided with paid accommodation. In particular, the data needed to determine the fee obligation is recorded, for example the start and end dates of the stay, the name, surname, address and date of birth of the accommodated person.

For foreign nationals, the accommodation provider is obliged to process the data needed to fulfil obligations towards the Police of the Czech Republic, in particular for reporting the accommodation of a foreign national and keeping the house register.

communication data.

The content of messages, emails, forms, enquiries, complaints, feedback, telephone communication and communication via social media or booking platforms.

technical data from the website.

IP address, device and browser type, operating system, information about the website visit, cookies and similar technologies according to the settings you choose in the cookie bar.

marketing data.

Information about whether you consented to receiving news, to marketing cookies, analytics or remarketing, and how you interact with our communications.

We process personal data mainly so that we can arrange the booking, prepare the stay, communicate with you, fulfil our legal obligations and protect our rights.

booking and providing a stay.

We need the data in order to accept a booking, confirm the dates, receive payment, send arrival information, prepare the stay, handle booking changes, additional services, check-in, check-out and any subsequent communication.

The legal basis is the performance of a contract or steps prior to concluding it.

purchase and redemption of a gift voucher.

If you buy a gift voucher, we process the data needed for the order, payment, issuing the voucher, delivery by email and the subsequent redemption of the voucher when booking a stay.

The legal basis is the performance of a contract. We may also retain some data in order to protect our rights, for example when resolving a complaint, a dispute or verifying the validity of a voucher.

communicating with you.

If you write to us via the form, email, telephone, social media, a booking platform or another channel, we process the data needed so that we can reply to you and resolve your request.

Depending on the situation, the legal basis is the performance of a contract, steps prior to concluding a contract, or our legitimate interest in handling the communication.

fulfilling the accommodation provider's statutory obligations.

We must process some data because the law requires us to. Typically this concerns the register of accommodated persons, the local accommodation fee, accounting, taxes and, for foreign nationals, obligations towards the Police of the Czech Republic.

The legal basis is compliance with a legal obligation.

accounting and taxes.

We retain data on tax documents, orders, payments and related documents to the extent and for the period required by legal regulations.

The legal basis is compliance with a legal obligation.

protecting our rights.

We may also process data in the case of complaints, damage to property, breach of the terms of the stay, a dispute, debt recovery or other legal protection.

The legal basis is our legitimate interest in protecting our rights, property and legitimate claims.

improving the website and services.

Using analytics, we monitor how people use our website, which pages they visit and where we can improve the booking, the clarity of the website or the offer of stays.

Depending on the type of tool, the legal basis is your consent or our legitimate interest for basic technical and operational data.

marketing.

If you give us your consent, we may send you news, offers of stays, information about available dates, gift vouchers or special promotions.

We use marketing cookies, analytics cookies and remarketing according to your settings in the cookie bar.

The legal basis is consent. For proportionate communication with existing customers, our legitimate interest may also be the legal basis, where legal regulations allow it.

We do not pass on personal data to anyone unnecessarily. Only people and services that help us operate Bobří řeka, or where the law requires us to pass it on, may access the data.

This may in particular be:

• the provider of the booking system,
• the provider of the payment gateway and payment services,
• external booking platforms, if the booking was made through them,
• accounting and tax advisers,
• the provider of email communication,
• providers of web hosting, IT services and website administration,
• website administrators and technical support,
• marketing and analytics tools,
• people arranging the operation of the specific accommodation, cleaning, servicing, maintenance and management of the stay,
• the owners of specific properties, where necessary to arrange the stay,
• public authorities, where the law requires us to pass on the data, for example the municipal office, the administrator of the local fee, the Police of the Czech Republic, the tax office, a court or another competent authority.

Where we use external processors, we ensure that they handle the data only according to our instructions and protect it in an appropriate manner.

Some services we use for the website, analytics, marketing, communication, payments or the operation of bookings may come from providers established outside the European Union or the European Economic Area.

If such a transfer takes place, it occurs only under the conditions permitted by the GDPR, in particular on the basis of an adequacy decision, standard contractual clauses or other appropriate safeguards.

We retain personal data only for as long as we need it for the given purpose.

As a guide:

• we retain booking and stay data for the duration of the contractual relationship and then for the period necessary to protect our rights,
• we retain accounting and tax documents for the period laid down by legal regulations,
• we retain the registers and house registers of accommodated persons for the period laid down by law,
• we retain data from ordinary communication for the period needed to handle the enquiry and then for a reasonable period in case of follow-up communication,
• we retain data related to a complaint, damage or dispute for the period necessary to protect our rights,
• we process marketing data until consent is withdrawn or until it is no longer needed,
• cookies are retained according to the type of cookie and the settings stated in the cookie bar or the cookie policy.

We use cookies and similar technologies on the website. Some are necessary for the website and bookings to function, others help us measure traffic, improve the website or display more relevant offers.

We always use necessary cookies, because without them the website may not function correctly. We use analytics, marketing and similar cookies only according to your settings and the consent given, where consent is required.

You can adjust cookies via the cookie settings on the website, where this option is available.

Details may also be set out in a separate document:

Cookie policy

In connection with the processing of personal data, you have in particular the right to:

• know what data we process about you,
• request access to your personal data,
• request the correction of inaccurate or outdated data,
• request the erasure of data where we no longer need it or have no legal basis to continue processing it,
• request the restriction of processing,
• object to processing based on legitimate interest,
• request the portability of data,
• withdraw consent at any time, where we process data on the basis of consent.

Withdrawing consent does not affect the lawfulness of processing before it was withdrawn.

If you want to exercise your rights or ask about the processing of personal data, write to us at:

info@bobrireka.cz

To protect your data, in some cases we may ask you to verify your identity.

We may update this policy from time to time, in particular if we change the way bookings or payments are handled, the tools we use, the operational setup or the legal requirements.

The current version is always published on this website.